Frequently asked questions

Select your size and finish directly on the product page, add the item to your cart, and proceed to checkout when you’re ready.

You will receive an immediate email confirmation upon checkout. For EFT payments, a second confirmation will be sent as soon as payment is received. Please check your spam folder if the email does not appear in your inbox.

We do not accept phone orders, but we are glad to assist you via email or WhatsApp. If you are looking for a custom piece, please share your details with us and we will provide a custom quote prior to ordering.

Simply log in to My Account and navigate to Orders to view or download your invoice. You will need an account to access this, which you can easily create during checkout.

Standard furniture pieces take 2 to 4 weeks to craft, while upholstered items generally take up to 4 weeks. For custom designs, specific lead times will be included directly in your quote. Once your order is complete, we will arrange delivery or let you know it is ready for collection.

For local Cape Town deliveries, our team will deliver and assemble your furniture for you. For all other regions, items are shipped via courier, with larger pieces arriving flat-packed for easy home assembly. Shipping costs are calculated automatically at checkout.

Yes, free collection is available directly from our workshop in Milnerton, Cape Town! Simply select collection at checkout, and we will notify you as soon as your order is ready with details on when you can pick it up.

If your order arrives damaged, please send us photos on the day of delivery so we can assist immediately.

You can cancel a standard order within 7 days of receiving it. Custom-made and personalised pieces are built to your specifications, so they cannot be cancelled, returned or exchanged once production has started.

For all other return enquiries, please contact us with your order number and our team will review your request.

In most cases, yes! Please send your desired dimensions and colour preferences through our Custom Orders page, and our team will prepare a personalised quote for you.

We value your privacy. Your personal information is used strictly to process your order, manage delivery, and assist you whenever you reach out to our team.

Yes! Schools, crèches, and retail stores qualify for bulk pricing when ordering 10 or more of the same item. Submit your item list through our For Schools & Venues page, and our team will provide a tailored quote along with estimated build times.